巨人霸市的回覆

其實，我在早前已收到與這個帖子有關的電郵回覆，今天貼出來與大家“分享”。

Re: Is this what Giant means Price Slash?
Dear Mr. Ang,

I apologize for this late reply.

First of all, I must thank you for showingus such an unacceptable mistake done by my team and F&N Coca Cola (FNCC).

Regardless, I agree with you that the 100plus Aqtiv 500ml cannot be sold toconsumers at more than the marked price of RM1.45.For you information, the normal cost given by FNCC to us is RM1.47 perbottle while the marked price RM1.45 was tagged on without properlycommunicated to Giant.

Thus, the unintentional mistake of selling the itemat normal price of RM1.59 was done.With your highlight, I have instructed my team to change the normal sellingprice to RM1.39 even though FNCC's normal cost to Giant is still RM1.47 perbottle.

In Giant, we want all our customers to enjoy low prices through ourprice slash campaign.

We are committed to low prices and we will go all outto ensure our customers are saving when they shop in Giant.Since I am not able to contact you in your office at 04-2275601 thisafternoon.

Please send me your handphone number and I will call you againtomorrow. Meanwhile, please feel free to contact me at 012-3999113 anytime.

Once again, thank you for being a very caring and concerned customer ofGiant and FNCC.

Very sincerely,
K. C. TanGeneral Manager - Grocery MerchandisingGCH Retail (Malaysia) Sdn Bhd